Shipping policy
Shipping Policy
At The Sols, we aim to deliver your order safely and as quickly as possible.
Order Processing
- All orders are processed within 1–2 business days
- Orders are not shipped on Sundays or public holidays
- Once your order is shipped, you will receive a tracking link via SMS or email
Shipping Time (India)
- Estimated delivery time: 3–7 business days
- Delivery timelines may vary depending on your location and courier availability
Shipping Charges
We offer free shipping on all orders unless stated otherwise at checkout.
Delivery Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to:
- High order volume
- Weather conditions
- Courier partner delays
- Remote delivery locations
We appreciate your patience in such situations.
Order Tracking
Once your order is shipped, you will receive a tracking link to monitor your delivery in real-time.
Incorrect Address
Please ensure your shipping details are accurate before placing your order. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you need to update your address, contact us immediately after placing your order.
Failed Delivery Attempts
If a delivery fails due to customer unavailability, an incorrect address, or repeated failed attempts, the order may be returned or cancelled. Re-shipping may require additional charges.
International Shipping
We are currently shipping within India only. International shipping is something we are working towards and will be announced soon.
Need Help?
For any questions about your order, reach out to us at:
Email: thesolsteam@gmail.com
Instagram: @thesols.in