Refund policy
Return & Refund Policy
At The Sols, we aim to make sure you have a smooth and satisfying experience with every order. Since our products are part of limited drops, we currently do not accept returns. However, we've built a simple and fair resolution system to ensure you're always taken care of.
Replacements
We offer free replacements in the following cases:
- You received a damaged product
- You received a defective item
- You received the wrong product
If any of the above happens, please contact us within 48 hours of delivery with clear photos or videos of the issue. Once verified, we'll ship a replacement at no additional cost.
Refunds
Refunds are not standard but may be issued in specific situations, such as:
- Replacement is not possible due to stock unavailability
- Order issues that cannot be resolved with a replacement
Refund requests are reviewed on a case-by-case basis. If approved, the refund will be processed to your original payment method within 5–7 business days.
Non-Eligible Cases
We do not offer replacements or refunds in the following situations:
- Change of mind after purchase
- Minor variations in colour or appearance due to lighting or screen differences
- Normal wear and tear
How to Request Support
For any issues, reach out to us with your order details:
Email: thesolsteam@gmail.com
Instagram: @thesols.in
Our team will get back to you as quickly as possible to resolve your concern.
We stand behind the quality of our products and are committed to making things right if something goes wrong. Your trust matters to us.